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# Refund Policy **Last updated:** December 19, 2025 This Refund Policy explains how refunds, cancellations, and chargebacks are handled on **Neuriz** ("Neuriz", "we", "our", or "us"). By purchasing or using any paid plan, subscription, or credits on Neuriz, you agree to this Refund Policy. --- ## 1. General Policy Neuriz provides access to digital services and AI‑powered tools that are delivered immediately upon purchase. Because of the nature of digital services: * **All purchases are final and non‑refundable**, except where required by applicable law. * Once credits are added to an account or a subscription is activated, refunds are generally not available. --- ## 2. Credits and Usage * Credits have **no monetary value** and cannot be exchanged for cash. * Unused credits are **not refundable**. * Credits may expire depending on the plan or promotional terms. * Credit consumption is final once an AI request is processed, even if the output does not meet expectations. --- ## 3. Subscriptions * Subscription fees are charged in advance on a recurring basis (monthly or annually). * You may cancel your subscription at any time to prevent future charges. * Cancellation does **not** entitle you to a refund for the current billing period. * Access to the Service and remaining credits continues until the end of the paid period. --- ## 4. Trials and Promotions * Free trials or promotional credits, when offered, are provided **as‑is** and are non‑refundable. * Neuriz reserves the right to modify or terminate trials and promotions at any time. --- ## 5. Exceptional Refunds Refunds may be considered **only** in exceptional circumstances, at Neuriz’s sole discretion, such as: * Duplicate charges caused by a system error; * Unauthorized transactions confirmed after investigation; * Legal obligations under consumer protection laws. Approval of a refund in one case does not guarantee refunds in future cases. --- ## 6. Chargebacks * Initiating a chargeback without contacting support first may result in account suspension or termination. * Neuriz reserves the right to dispute chargebacks and provide transaction records to payment processors. --- ## 7. Service Availability Neuriz does not guarantee uninterrupted or error‑free service. Temporary outages, API limitations, or third‑party failures do **not** qualify for refunds. --- ## 8. Changes to This Policy Neuriz may update this Refund Policy at any time. Changes will be effective when posted on this page. --- ## 9. Contact If you believe you were charged incorrectly or have questions about this Refund Policy, please contact: **Neuriz** Email: [support@neuriz.com](mailto:support@neuriz.com) Website: [https://neuriz.com](https://neuriz.com) --- By purchasing or using Neuriz, you acknowledge that you have read and agree to this Refund Policy.